FAQs

1. What types of pets do you cater to?
We provide products for dogs, cats, birds, fish, and small animals like rabbits and hamsters.

2. Do you offer home delivery?
Yes! We offer fast and reliable home delivery for all orders placed online.

3. Are your products safe for all pet breeds?
Absolutely. We carefully select high-quality, breed-safe, and vet-recommended products.

4. Can I return or exchange a product?
Yes. Returns or exchanges are accepted within 7 days if the item is unused and in original condition.

5. Do you sell live animals or only pet supplies?
Currently, we only sell pet supplies and accessories — not live animals.

6. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS.

7. Do you offer grooming or vet services?
At the moment, we only sell products, but we’re working on expanding our services in the future.

8. How do I contact customer support?
You can reach us via email at support@zimzapets.com or call us at [Your Phone Number].

9. Do you have a physical store?
Yes! Visit us at [Store Address] to explore our full product range in person.

10. Do you offer discounts or loyalty programs?
Yes, we offer seasonal discounts and a loyalty program for our regular customers.